Discover how a Self-Service B2C Group Booking Tool can streamline airline operations, reduce costs, and boost business metrics. Learn how this innovative solution enhances efficiency, improves customer experience, and drives revenue growth for airlines.
Airlines often struggle with managing group bookings efficiently, leading to high operational costs and manual workload. A B2C Self-Service Group Booking solution empowers travelers to book and manage group travel seamlessly, reducing airline dependency and enhancing customer experience. Discover how airlines can streamline operations, cut costs, and improve revenue with this game-changing approach
Airlines can unlock higher revenue potential by optimizing price negotiations for group bookings.
Ever felt overwhelmed by the complexities of managing group travel requests?
You’re not alone.
Have you ever received a mysterious six-character code after booking a flight and wondered what it means?
That’s your PNR
Group flight booking simplifies travel for 10+ passengers, offering cost savings, flexibility, and centralized management. This guide covers everything from booking types to benefits
The Airline industry is evolving rapidly, and facing enormous pressure to optimize operations, increase revenue, and enhance the customer experience, innovative solutions are more crucial than ever. At INFINITI, we’re proud to be at the forefront of this transformation, providing cutting-edge tools that help airlines streamline their processes and exceed their operational and financial goals.
As a leader of product, innovation & strategy at Infiniti, I oversee the development, roadmap, and P&L of Infiniti’s Flagship products. My primary goal is to ensure that our solutions not only meet the demands of today’s airline customers but also anticipate the challenges of tomorrow.
Currently, I’m focused on Offer & Order solutions, Group Bookings, and Disruption Management, helping airlines navigate these key areas with greater efficiency and profitability. Together with our teams, we work relentlessly to ensure that Infiniti’s products and services provide unmatched value to our customers.
Our approach is simple: we don’t believe in one-size-fits-all solutions. Instead, we take a consultative approach, working closely with airline leaders to understand their unique pain points, business goals, and future vision. This allows us to tailor our offerings to their specific needs, ensuring they get the most value from our products.
This personalized approach has led to significant revenue increase for our airline customers, while also driving high customer satisfaction and operational efficiency. By understanding each airline’s unique landscape, we’re able to help them meet and exceed their targets.
Group bookings are often overlooked in the airline industry, with many airlines still relying on manual processes and limited automation. This is where GroupRM comes in as a game-changer, and automates the entire group booking process, from inquiry to final ticketing.
With GroupRM, airlines can now manage group bookings effortlessly, reducing manual workload, minimizing errors, and increasing productivity. By automating the process, GroupRM allows airlines to boost revenue from group bookings while ensuring the Group Desk and Revenue Management teams meet their targets with ease. It’s a win-win for both the airline and its passengers.
We’ve always aligned our product development closely with Offer & Order concepts. Our products by design will work with both Full-service carriers (with E-ticket & EMD) and ticket-less carriers. Our Offer & Order solutions are designed to streamline the booking process, enabling simplified delivery and settlement.
We see Offer & Order as the future of airline retailing, and we’re using the technology to transform overlooked areas such as Group Booking, Charter booking, Disruption Management, and Corporate Booking/ Travel Agency Portals. Our success over the past year speaks volumes, with leading airline brands joining our customer base, and we’re poised for even greater growth.
At Infiniti, we believe in pushing the boundaries of what’s possible for airlines. Our solutions aren’t just about solving today’s problems—they’re about preparing airlines for the future. With our Offer & Order strategies, GroupRM, and Voyager Aid, we’re making it easier for airlines to not only survive in a competitive market but thrive.
As we look ahead, our focus remains on empowering airlines with tools that boost revenue, improve customer experience, and make operations more efficient. We’ve already made a mark with some of the biggest names in the industry, and we’re excited to continue this journey of innovation and growth.
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Contact Us – marketing@infinitisoftware.net
In the rapidly evolving landscape of airline technology, the true potential of automating critical business processes can sometimes be overshadowed by the buzz surrounding AI. Group sales, in particular, represent an area where automation can deliver substantial benefits to airlines, maximizing revenue potential from this crucial market segment.
Our analysis at INIFINITI Software Solutions reveals that despite significant investments in technology across various airline operations, group sales departments often lag, still relying heavily on manual processes. This oversight is particularly striking given that group customers frequently include high-profile clients such as national sports teams attending prestigious events like the Olympics or World Cup.
The key to success lies in ensuring that automated group booking systems like GroupRM bring tangible value to airlines and generate increased revenue from group bookings. A system that can deliver both a premium service to travel agents and end customers while contributing to measurable revenue growth is undoubtedly invaluable.
Let’s explore some of the revenue opportunities that GroupRM unlocks:
One of the complexities often encountered with group bookings is accommodating large groups across available flights between two locations. Without automation, splitting groups across multiple flights can be a time-consuming process.
GroupRM provides airline customers with the tools they need to access various scenarios online in real-time, ensuring they can always find the ideal flight solution for their clients’ needs at a competitive price. This self-service capability for travel agents eliminates lengthy research and response times, leading to increased satisfaction and directly correlating to higher group booking levels for the airline.
Moreover, GroupRM’s automation of core flight booking flows and integration with other airline systems enables airlines to protect their seat inventory, ensuring group bookings don’t impact premium revenue opportunities across different customer segments.
While airlines may already offer optimized fares to other customer types, extending this capability to group bookings has traditionally been challenging due to the limitations of standard revenue management systems. GroupRM bridges this gap by seamlessly linking with inventory control and revenue management systems.
The advanced intelligence of GroupRM allows airlines to optimize fare offerings for group customers, ensuring the right fare is offered to the right customer. This protects core revenue by preventing underselling of seats and maximizes revenue from individual bookings.
GroupRM’s specialized algorithms use customer and passenger data to apply expert knowledge in deriving optimal fare offerings for group bookings.
Many airlines have sophisticated channel offerings and marketing campaigns to maximize upsell opportunities in other segments. However, group sales are often the last channel to be considered for these key opportunities.
GroupRM changes this paradigm by providing easy ways to offer cabin upgrades and ancillary services to group travelers. The platform’s automation ensures these options can be managed and controlled effectively, allowing airlines to confidently offer these revenue-enhancing features.
With GroupRM, travel agents can target cabin upgrades to key passengers on a booking, mixing and matching passengers across available cabins. This flexibility meets customer expectations while driving increased airline revenue.
As highlighted in industry research, ancillary revenue is becoming increasingly important for airlines, with estimates reaching nearly US $118B in 2023. GroupRM ensures group bookings aren’t left out of this key revenue stream by seamlessly integrating ancillary offerings into the standard booking flow.
Group bookings often undergo numerous changes between booking and travel, including flight changes, connecting flights, name changes, and passenger count adjustments. Manual handling of these changes makes it difficult to consistently apply additional fees, restrictions, or rules in line with policies and terms and conditions.
GroupRM’s automation is essential in tracking and managing these changes, keeping customers informed and ensuring correct funds are received throughout the booking lifecycle. The system automatically applies all relevant policies to group bookings, protecting the airline’s key commodity and ensuring revenue from tickets and compliance rules is received as per policy, without the need for manual review of each booking.
Conclusion
At INFINITI we’ve developed GroupRM with a deep understanding of these airline challenges. Our platform offers automated solutions to all the above challenges and more, helping airlines maximize their group sales revenue potential.
Want to find out how GroupRM can transform your airline’s group sales process? Get in touch – we’d love to discuss how we can help you unlock new revenue opportunities and streamline your operations.
In today’s airline industry, group bookings—especially bulk and series requests—are often manual, labor-intensive, and prone to inefficiencies. Many airlines still rely on spreadsheets and lengthy email chains to manage these operations, creating bottlenecks and increasing the risk of errors. As airlines aim to enhance customer service and streamline operations, a need for automation has become more pressing.GroupRM addresses this need by introducing advanced automation to manage group and series bookings seamlessly, enabling airlines to boost efficiency, improve customer service, and optimize revenue.
A series booking refers to recurring reservations made for multiple flights over a specific period, often used for frequent or repetitive travel needs such as corporate trips, sports teams, or recurring events. Agents book these flights in advance to ensure convenience and consistency across multiple dates.
However, due to the complexity of managing schedules, adjustments, and customer-specific requirements, airlines often find manual handling of these bookings challenging and time-consuming. GroupRM provides a streamlined solution that eliminates manual effort, offering an end-to-end automated approach for series and bulk booking management.
Let’s explore how GroupRM’s automation tools solve common challenges in series booking management for airlines.
Automate and Simplify Group Booking Management – Coordinating recurring flights for large groups involves logistical challenges such as adjusting schedules, handling cancellations, or rebooking. GroupRM’s automation technology streamlines each stage of series booking, from initial reservations to post-booking modifications. Automated group booking management reduces manual intervention, cutting down processing time and improving overall customer satisfaction.
Streamlining T&Cs for Seamless Operations – Series bookings often involve diverse terms and conditions (T&Cs) based on travel dates, group types, or flight routes. Handling these variations manually can be error-prone and labor-intensive. GroupRM’s platform automatically assigns the appropriate T&Cs based on pre-set configurations, giving airlines full control over compliance and contract terms. Additionally, airlines can adjust T&Cs in real-time without service disruption.
Error Reduction through Automation – Manually managing series requests increases the likelihood of errors, such as double bookings or incorrect flight details. These errors can disrupt customer satisfaction and damage the airline’s reputation. With GroupRM, real-time updates, validation checks, and automated alerts ensure accuracy and reliability, creating a seamless booking experience for passengers while protecting the airline’s brand reputation.
Quick Response to Minimize Drop-Off Rates – Delayed responses to group booking inquiries can lead to high drop-off rates. Series bookings take longer to process than individual reservations, especially when schedule adjustments or flight cancellations are involved. GroupRM’s automation reduces response times from days to minutes, keeping airlines competitive and minimizing the likelihood of customer abandonment.
Increase Efficiency with Reduced Workload – Processing series bookings manually can be time-consuming and resource-intensive, which places a strain on the airline’s workforce. GroupRM automates repetitive administrative tasks, freeing up resources that can then be dedicated to strategic priorities, such as revenue management and customer service. This shift reduces the operational burden, allowing airlines to focus on value-added activities.
As the airline industry grows more competitive, adopting automated solutions like GroupRM has become essential for enhancing operational efficiency. Automation not only eases the management of complex group bookings but also enables airlines to offer an improved experience for passengers and agents alike. By reducing manual intervention, minimizing errors, and streamlining T&Cs, GroupRM is setting a new standard in airline series booking management.
Automation is a powerful tool for addressing the challenges airlines face in group booking management. GroupRM’s innovative features help airlines operate more efficiently, freeing up resources and optimizing revenue opportunities. By replacing manual tasks with automated workflows, GroupRM empowers airlines to enhance customer service and streamline processes.
Are you interested in learning more about airline automation? Explore GroupRM’s automated group booking solutions and see how our platform continuously innovates to ensure a seamless experience for both agents and passengers.
In the dynamic world of airline operations, group sales represent a significant opportunity for revenue growth and market expansion. However, misconceptions about group sales software often prevent airlines from fully leveraging this potential. As an industry consultant with over two decades of experience, I’ve encountered numerous myths surrounding this technology. Today, we’ll examine five of the most persistent misconceptions and provide data-driven insights to help you make informed decisions about your group sales strategy.
Many airlines still rely on traditional manual processes for group bookings, believing that their experienced staff can manage without specialized software. While the expertise of your team is invaluable, this approach overlooks critical factors in today’s fast-paced market.
The Reality:
The initial investment in new technology can seem daunting, especially for smaller airlines or those operating on tight margins. However, viewing group sales software purely as a cost rather than an investment can be a costly misconception.
The Reality:
Change management is a legitimate concern in any technology implementation. However, the fear of staff resistance is often overstated and can be mitigated with proper planning and communication.
The Reality:
Every airline has its unique processes and requirements, leading some to believe that off-the-shelf software can’t accommodate their specific needs. However, modern solutions offer more flexibility than many realize.
The Reality:
The fear of operational disruption during implementation is a common concern. However, with proper planning and the right partner, the process can be smooth and minimally disruptive.
The Reality:
As we’ve explored, many of the common myths surrounding airline group sales software don’t stand up to scrutiny in today’s technological landscape. In an industry where efficiency, customer experience, and revenue optimization are paramount, embracing advanced group sales software isn’t just an option—it’s a competitive necessity.
By leveraging these powerful tools, airlines can:
As you evaluate your airline’s group sales strategy, consider how modern software solutions can transform this crucial revenue stream from an operational challenge into a streamlined, profitable cornerstone of your business. In an industry that’s always reaching for the skies, isn’t it time your group sales technology did the same?
