Case Study

Discover how a Southeast Asian airline achieved a remarkable 96% reduction in group booking processing time with GroupRM. Download the case study today!

Southeast Asian Airline

From struggles to automation, see how a southeast asian airline improved their group booking processing time by up to 96X. The airline outperformed expectations by automating and simplifying the process with GroupRM.
70 %
Accelerated Processing Time
65 %
Increased Productivity for Group Desk
7 X
Instant Group Quote

How GroupRM Delivered Beyond Than Just Fixing The Airline’s Challenges

The Southeast Asian airline’s entire group booking process was taking several days, even when tasks were shared across the other teams. They faced several operational challenges – the inability to make personalized offers, the incapability to deliver a great customer experience, and poor tracking of group requests. With GroupRM, we synchronized and bridged all the teams, fixing the challenges and delivering beyond their expectations.
Passengers Lined up at the counter illustrating the smoother GroupRM booking process

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