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5 Common Myths About Airline Group Sales Software

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In the dynamic world of airline operations, group sales represent a significant opportunity for revenue growth and market expansion. However, misconceptions about group sales software often prevent airlines from fully leveraging this potential. As an industry consultant with over two decades of experience, I’ve encountered numerous myths surrounding this technology. Today, we’ll examine five of the most persistent misconceptions and provide data-driven insights to help you make informed decisions about your group sales strategy.

Myth 1: “Our current manual process is sufficient”

Many airlines still rely on traditional manual processes for group bookings, believing that their experienced staff can manage without specialized software. While the expertise of your team is invaluable, this approach overlooks critical factors in today’s fast-paced market.

The Reality:

  1. Scalability Challenges: As your airline grows, manual processes become increasingly difficult to manage. According to a recent IATA report, airlines using automated group sales systems can handle up to 300% more booking requests without a proportional increase in staff.
  2. Error Reduction: Even the most skilled professionals can make mistakes. Our analysis of mid-size carriers shows that implementing group sales software reduces pricing errors by an average of 37% and booking discrepancies by 42%.
  3. Competitive Response Times: In an industry where speed matters, manual processes simply can’t keep up. A 2023 study by Airline Weekly found that carriers using automated systems respond to group requests 5 times faster on average than those relying on manual processes.
  4. Data-Driven Decision Making: Modern software provides real-time analytics that manual processes can’t match. For example, one major European airline reported a 22% increase in group booking profitability within six months of implementing data-driven pricing strategies through their sales software.

Myth 2: “Group sales software is too expensive for our airline”

The initial investment in new technology can seem daunting, especially for smaller airlines or those operating on tight margins. However, viewing group sales software purely as a cost rather than an investment can be a costly misconception.

The Reality:

  1. Rapid ROI: Our firm’s analysis of 50 airlines that implemented group sales software in the past three years shows an average ROI period of just 8 months. One regional carrier even reported breaking even in less than 90 days due to increased booking efficiency and improved pricing strategies.
  2. Labor Cost Optimization: Automated processes significantly reduce the time staff spend on routine tasks. A mid-size North American airline reported a 40% reduction in man-hours dedicated to group sales processing after implementing specialized software, allowing them to reallocate resources to customer service and strategic planning.
  3. Revenue Enhancement: Advanced pricing algorithms in modern software can substantially boost revenue. A case study of a low-cost carrier in Asia showed a 15% increase in group sales revenue within the first year of implementation, primarily due to dynamic pricing and improved inventory management.
  4. Scalable Solutions: Many providers now offer tiered pricing and modular systems, allowing airlines to start with basic functionality and scale up as needed. This approach makes advanced group sales technology accessible even to smaller operators.

Myth 3: “Our staff will resist adopting new technology”

Change management is a legitimate concern in any technology implementation. However, the fear of staff resistance is often overstated and can be mitigated with proper planning and communication.

The Reality:

  1. User-Friendly Interfaces: Modern airline software is designed with user experience in mind. In a recent survey we conducted, 82% of airline staff rated their new group sales software as “easy to use” after just two weeks of training.
  2. Productivity Boost: Employees often embrace technologies that make their jobs easier. For instance, a major U.S. carrier reported a 30% increase in employee satisfaction scores in their group sales department six months after implementing new software, citing reduced stress and increased productivity as key factors.
  3. Comprehensive Training: Leading software providers offer robust training programs. Our data shows that airlines that invest in comprehensive staff training during implementation see 50% faster adoption rates and 35% fewer support tickets in the first three months.
  4. Phased Implementation: A gradual rollout can ease the transition. One European airline successfully implemented their new group sales system across 15 countries over 4 months, reporting minimal disruption to ongoing operations and high staff acceptance rates.

Myth 4: “Group sales software lacks flexibility for our unique needs”

Every airline has its unique processes and requirements, leading some to believe that off-the-shelf software can’t accommodate their specific needs. However, modern solutions offer more flexibility than many realize.

The Reality:

  1. Customization Capabilities: Today’s leading group sales platforms offer extensive customization options. In our recent survey of software providers, we found that on average, 70% of system features can be tailored to airline-specific requirements.
  2. Integration Power: Most modern systems are designed with integration in mind. For example, a major alliance of European carriers successfully integrated their new group sales software with 10 existing systems, including reservation systems and loyalty programs, in just 12 weeks.
  3. Industry-Specific Solutions: Many software providers employ airline industry veterans in their development teams. This insider knowledge ensures that the software is built with a deep understanding of airline-specific challenges and requirements.

Myth 5: “Implementing group sales software is too disruptive to our operations”

The fear of operational disruption during implementation is a common concern. However, with proper planning and the right partner, the process can be smooth and minimally disruptive.

The Reality:

  1. Phased Implementation: Most providers offer staged rollouts to minimize disruption. A case study of a large Middle Eastern carrier showed that they implemented their new system across 7 regions over 5 months, reporting zero downtime in their booking processes.
  2. Parallel Systems: Running old and new systems simultaneously during transition is a common and effective practice. One Scandinavian airline ran parallel systems for 8 weeks, ensuring a seamless switchover with no loss in booking capacity.
  3. Dedicated Support: Leading providers offer comprehensive support during implementation. In our analysis of recent implementations, airlines that opted for on-site support during the first month reported 60% fewer issues and a 25% faster time to full adoption.

Conclusion: Embracing Innovation in Airline Group Sales

As we’ve explored, many of the common myths surrounding airline group sales software don’t stand up to scrutiny in today’s technological landscape. In an industry where efficiency, customer experience, and revenue optimization are paramount, embracing advanced group sales software isn’t just an option—it’s a competitive necessity.

By leveraging these powerful tools, airlines can:

  • Enhance revenue through optimized pricing and increased booking volume
  • Improve customer satisfaction with faster response times and accurate quotes
  • Empower staff to focus on strategic tasks and personalized service
  • Gain crucial insights through advanced analytics for informed decision-making

As you evaluate your airline’s group sales strategy, consider how modern software solutions can transform this crucial revenue stream from an operational challenge into a streamlined, profitable cornerstone of your business. In an industry that’s always reaching for the skies, isn’t it time your group sales technology did the same?

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How to Streamline Airline Group Re-accommodation Through Automation and Increase the Revenue ?

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In the fast-paced world of air travel, disruptions are an unfortunate reality. While individual passenger rebookings can be challenging, managing disruptions for group bookings takes the complexity to a whole new level. Flight delays, cancellations, and overbookings can wreak havoc on meticulously planned group travel itineraries, leaving passengers frustrated and airlines grappling with logistical nightmares. However, there’s a game-changing solution on the horizon: automated group re-accommodation systems. Let’s explore how this innovative technology is revolutionizing the airline industry and driving revenue growth.

The Group Re-accommodation Challenge

Before we delve into the solution, it’s crucial to understand the magnitude of the problem. Group travel management, particularly in times of disruption, presents unique challenges for airlines:

Complexity: Group bookings often involve intricate arrangements, including specific seating requests, meal preferences, and connected travel plans.

Time Sensitivity: When disruptions occur, finding alternative flights for an entire group quickly becomes a race against the clock.

Customer Satisfaction: Keeping groups together is often a priority, as splitting up travel companions can lead to severe dissatisfaction.

Resource Intensive: Manual re-accommodation of large groups can tie up valuable staff time and resources, potentially impacting other operational areas.

Traditionally, airlines have relied on manual processes to handle group re-accommodations. Customer service representatives would spend hours poring over flight manifests, trying to find suitable alternatives that could accommodate entire groups. This approach, while well-intentioned, often leads to delays, inefficiencies, and ultimately, unhappy customers.

The Need for Automation

As the complexity of group bookings continues to increase and airlines face ever-tightening resource constraints, the need for an automated solution has become apparent. The potential for revenue optimization through efficient re-accommodation cannot be overstated. By streamlining this process, airlines can:

  • Minimize revenue loss from disruptions
  • Improve customer loyalty through superior service
  • Optimize seat inventory across flights
  • Reduce operational costs associated with manual rebooking processes

Enter Automatic Re-accommodation Systems

Automatic re-accommodation systems for group bookings represent a paradigm shift in how airlines manage disruptions. These sophisticated systems leverage advanced algorithms and artificial intelligence to instantly identify alternative flights and rebook passengers without manual intervention.

Key Components of Automatic Re-accommodation Systems

Advanced Algorithms: The heart of the system, these algorithms process vast amounts of data to find optimal rebooking solutions.

AI Integration: Machine learning models continuously improve the system’s decision-making capabilities based on historical data and outcomes.

Real-time Inventory Management: Integration with the airline’s inventory system ensures up-to-the-minute accuracy in seat availability.

Passenger Preference Analysis: The system considers individual and group preferences to maintain high customer satisfaction levels.

The Automated Re-accommodation Process

When a triggering event occurs, such as a flight cancellation or overbooking situation, the automatic re-accommodation system springs into action:

Data Gathering – The system quickly collects all relevant information about the affected group booking, including passenger details, original itinerary, and any special requirements.

Analysis –  Using its advanced algorithms, the system analyzes available flights, seat inventory, and passenger preferences.

Alternative Flight Identification –  Based on the analysis, the system identifies the best alternative flights that can accommodate the entire group together.

Optimized Seat Allocation – Once suitable flights are found, the system allocates seats to keep the group together while optimizing the airline’s seat inventory.

Automatic Rebooking – The group is automatically rebooked on the new flights without any manual intervention.

Notification – Passengers are immediately notified of the changes through their preferred communication channels (e.g., email, SMS, or app notifications).

Benefits of Automated Group Re-accommodation

The implementation of automatic re-accommodation systems brings a host of benefits to both airlines and passengers:

Improved Operational Efficiency – By automating the re-accommodation process, airlines can significantly reduce the workload on their customer service teams. Staff members can focus on handling more complex issues that require human intervention, leading to overall improved operational efficiency.

Enhanced Customer Satisfaction – Quick and seamless re-accommodation means less stress and frustration for passengers. By keeping groups together and providing instant updates, airlines can turn a potentially negative experience into a positive demonstration of their commitment to customer service.

Revenue Maximization Opportunities – Efficient re-accommodation allows airlines to optimize their seat inventory across flights. By quickly filling seats on alternative flights, airlines can minimize revenue loss from disruptions and potentially capture additional revenue from upgraded bookings.

Reduced Workload for Airline Staff – Automating the re-accommodation process frees up valuable time for airline staff. Instead of spending hours manually rebooking large groups, employees can focus on other critical tasks that require human touch and creativity.

Data-Driven Insights – Automated systems generate valuable data on re-accommodation patterns, passenger preferences, and operational efficiencies. Airlines can use these insights to further refine their processes and improve overall service quality.

Future Trends and Possibilities

As technology continues to evolve, so too will automatic re-accommodation systems. Here are some exciting possibilities on the horizon:

Predictive Re-accommodation – Using historical data and machine learning, systems could predict potential disruptions and proactively re-accommodate passengers before issues arise.

Integration with Other Airline Systems – Deeper integration with other operational systems could allow for more holistic decision-making, taking into account factors like crew scheduling, aircraft maintenance, and airport operations.

Personalized Re-accommodation Options – Future systems might offer passengers a choice of re-accommodation options, allowing for an even more personalized travel experience.

Cross-Airline Cooperation – As the technology matures, we might see increased cooperation between airlines, allowing for smoother re-accommodation across different carriers.

Conclusion: Transforming Disruptions into Opportunities

Automating the re-accommodation process for group bookings represents a significant leap forward in airline operations. By streamlining this complex task, airlines can transform what was once a major pain point into an opportunity for enhanced customer service and improved operational efficiency.

In an industry where every minute and every seat counts, automatic re-accommodation systems offer a powerful tool for driving revenue, reducing costs, and boosting customer satisfaction. As these systems continue to evolve and improve, they will undoubtedly play an increasingly crucial role in shaping the future of air travel.

Airlines that embrace this technology now will be well-positioned to navigate the challenges of group travel management, turning potential disruptions into opportunities for excellence in customer service and operational efficiency.

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How Group Passenger Yield Can Surpass Individual Passenger Yield

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In the ever-evolving landscape of the airline industry, maximizing revenue remains a top priority for carriers worldwide. Traditionally, airlines have focused on optimizing individual passenger yield – the revenue generated per passenger per mile flown. However, a paradigm shift is occurring as more airlines recognize the untapped potential of group passenger yield. This blog post explores how and why group passenger yield can surpass individual passenger yield, offering airlines a new avenue for revenue growth and operational efficiency.

Understanding Passenger Yield

Before delving into the comparison between individual and group passenger yield, it’s crucial to understand what passenger yield means in the airline industry. Passenger yield is a key performance indicator that measures the average fare paid per mile, per passenger. It’s calculated by dividing passenger revenue by revenue passenger miles (RPMs). This metric is vital for airlines as it directly impacts profitability and helps in strategic decision-making regarding route planning, pricing, and marketing efforts.

 

Historically, airlines have prioritized individual passenger yield, focusing on strategies to maximize revenue from single bookings. This approach has been driven by the belief that targeting individual travelers allows for more precise pricing and yield management. However, this traditional focus is being challenged by the emerging potential of group bookings.

Challenges of Individual Passenger Yield

While individual passenger yield has been the cornerstone of airline revenue strategies, it comes with its own set of challenges:

Revenue Volatility – Individual bookings are highly susceptible to market fluctuations, competitive pricing, and last-minute changes. This volatility can lead to unpredictable revenue streams and difficulties in forecasting.

Intense Pricing Competition – The transparency of fares in the digital age has intensified price competition for individual bookings. Airlines often find themselves in price wars, potentially eroding yield in the process.

Unpredictable Passenger Behavior – Individual travelers are more likely to change plans, leading to higher rates of cancellations and no-shows. This unpredictability can result in revenue leakage and operational inefficiencies.

The Group Passenger Yield Advantage

Given these challenges, many airlines are now turning their attention to group passenger yield as a promising alternative. Here’s how group passenger yield can potentially surpass individual yield:

Bulk Seat Sales – Selling multiple seats at once through group bookings provides a significant advantage. It allows airlines to secure a larger portion of the aircraft’s capacity in advance, reducing the pressure to fill remaining seats at potentially lower yields. This bulk selling approach can lead to higher overall revenue per flight.

Reduced Volatility – Group bookings, especially those made well in advance, offer more stability in terms of revenue. Corporate events, tour groups, and large family gatherings are often planned months ahead, providing airlines with a reliable revenue base. This reduced volatility allows for better financial planning and resource allocation.


Ancillary Revenue Opportunities – Group travelers often present additional opportunities for ancillary revenue. From group meal services to dedicated check-in counters, airlines can offer premium services at a scale that’s not feasible for individual travelers. These add-ons can significantly boost the overall yield from group bookings.

 

Operational Efficiencies – Group bookings can lead to substantial operational efficiencies. Processing a single group booking for multiple passengers requires less administrative overhead compared to handling the same number of individual bookings. This efficiency translates to cost savings, indirectly contributing to higher net yields.

Dynamic Pricing Strategies for Group Bookings

To fully capitalize on the potential of group passenger yield, airlines are implementing sophisticated dynamic pricing strategies:

 

Tiered Pricing Model –  Offering different price points based on group size, allowing for yield optimization across various group segments.

Advance Purchase Discounts – Incentivizing early group bookings with attractive discounts, securing revenue well ahead of the travel date.

Flexible Group Fares –  Implementing fare structures that allow for some changes in group composition, balancing between yield maximization and customer flexibility.

Bundled Services –  Creating tailored packages for groups that include ancillary services, enhancing the overall yield per booking.

Technological Advancements Boosting Group Yield

The rise of artificial intelligence and automation is further enhancing the potential of group passenger yield:

AI-Powered Pricing Optimization – Machine learning algorithms can analyze vast amounts of data to determine optimal pricing for group bookings based on factors like seasonality, competition, and historical trends.

Automated Group Management Systems –  Advanced booking systems can handle complex group reservations, modifications, and communications more efficiently than ever before.

Predictive Analytics –  AI can forecast group travel trends, allowing airlines to proactively adjust their strategies to capture high-yield group bookings.

Personalized Group Offers –  Technology enables airlines to create and deliver tailored offers to specific group segments, increasing the likelihood of conversion and maximizing yield.

Conclusion: A New Frontier in Airline Revenue Management

As the airline industry continues to evolve, the focus on group passenger yield represents a new frontier in revenue management. By addressing the challenges associated with individual passenger yield and leveraging the unique advantages of group bookings, airlines can unlock higher revenues and achieve greater operational efficiency.

The potential for group passenger yield to surpass individual yield is clear. From the stability of advance group bookings to the opportunities for ancillary revenue and operational efficiencies, group travel offers a compelling case for airlines to shift their focus.

To capitalize on this potential, airlines must invest in the necessary technology, develop innovative pricing strategies, and create tailored offerings for group travelers. Those who successfully navigate this shift will be well-positioned to achieve sustainable revenue growth in an increasingly competitive industry.

As we look to the future of air travel, one thing is certain: group passenger yield is no longer just an alternative strategy – it’s becoming a key driver of airline profitability and success.

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Discover the journey of Indian Airline

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Discover the journey of this Indian carrier as they transitioned from facing challenges to embracing automation with GroupRM. Experience how they surpassed expectations by streamlining and automating their group booking processes, paving the way for unprecedented growth and efficiency. Witness a staggering 400% increase in group booking requests in just 3 months

6 Aspects Of Automated Airline Group Bookings You Might Not Know

6 Aspects Of Automated Airline Group Bookings You Might Not Know

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In the dawning age of AI, we wake up to many AI products and automation that promise to revolutionize the industry. The airline industry is not an exception, almost every department knows the updates, but they aren’t aware to what extent these advancements can benefit their operations. An automated airline group booking tool can impressively reduce the time taken to generate a group quote from 2 to 5 business working days to 30 mins. 

It reduces the number of group revenue managers and group sales desks working to handle the airline group bookings. From 15 employees working on a task to 2-3 people finishing the same workload within hours. This is when you have an end-to-end system where you will have all the real-time data from handling booking requests to an AI-intelligent dashboard.

The proven capabilities are much greater where it can even optimize revenue loss, leakages, and loss in conversion. 
Let’s dive into what you might not know about automated airline group traffic management.

1. Detailed Customer Segmentation

In manual or partially automated systems, the airlines cannot classify their customer segments when their primary communication is only by emails and calls. With ranges of group passengers, typically there are corporate, leisure, government employees, educational, sports, events, religious, tour operators, affinity groups, etc. Everything will be stored in the system and offer real-time insights.

It has the capacity to offer personalized products and make informed decisions for all the tasks from group booking requests to confirmation.

2. Streamlined Payment Installations

It is a full-time, long, and tedious process to track and manage the payments for the group quotations. It gets even more complicated when airlines choose to charge pre-payment for booking reservations or pay in installments. With an automation system, the limits of the global setup can be defined by the admin into 3 types – fare validity, payment validity, and customer validity.

This enhances the overall group booking experience allowing the customer to choose your airlines as it feels more convenient.

3. Self-Sufficient Portal

It is an advanced, intuitive, and self-sufficient system that handles end-to-end group revenue management, from booking requests to confirmation. It is a digital bridge streamlining a clear flow from customers to airline executives. Although some airlines may already have an airline group traffic management system, the value of the software automation system is determined by how advanced the front-end and back-end act to support the airline. 

The advanced features are like a spectrum of benefits, from receiving direct sales to having the technical capability to store 10 years of historical data at the backend of all the group bookings.

4. Efficient Group Fare Configuration

As group passengers will be automatically filtered when they raise a quote, airlines can easily apply the fare configuration. Administrators or group revenue managers can easily set up a fare matrix for various quote types, customers, date/time parameters, discount structures, and more within a matter of hours. This is 10x harder in manual systems where the staff has to apply the terms manually. 

Automating this process streamlines operations and reduces the potential for errors or inconsistencies.

5. Smooth Quote Negotiation

Airline group quotes typically are open to negotiation if the value of a travel agency is deemed profitable in the long run. The process of negotiation is mostly via emails and calls, where the staff has to check back and forth with a quote. In all truth, the capabilities of an airline revenue manager are maximized with all the real-time data available. 

In an automated system, all necessary information such as historical data, market trends, and other factors impacting pricing decisions are consolidated. This not only saves time but also improves the accuracy of negotiated quotes.

6. AI-Driven Dashboard and Analytics

With the absence of real-time reports, the revenue managers may calculate a group quote that fits the best of their knowledge. By providing airline revenue managers with a 360-degree view of real-time data, they can make informed pricing decisions that have a direct impact on the airline’s revenue.

Adopt GroupRM – A Market-Leading Airline Group Booking Tool

By reducing the turnaround time of group booking quotes from days to mere minutes, this solution diminishes the need for a large workforce, thereby simplifying the overall booking experience. GroupRM is an advanced airline group booking tool that can help revenue managers efficiently increase airline revenue with informed decision-making. 

Schedule a demo with us to know more about our airline revenue management specialized for the group booking system.

GroupRM – Streamlining Offer And Order Management For Airline Group Customers

GroupRM – Streamlining Offer And Order Management For Airline Group Customers

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The airline industry has long relied on Passenger Service Systems (PSS) and Global Distribution Systems (GDS) to support the group booking process. However, most airlines are still managing group bookings manually, which doesn’t satisfy the needs of today’s tech-savvy travelers. With the rise of metasearch engines, passengers will do their flight comparisons and analysis to plan their journeys.

To adapt to the changing landscape, airlines must embrace a more advanced offer and order management model to retain customers. This shift presents a remarkable opportunity to upgrade digitally and unlock substantial revenue potential.

Addressing Current Group Booking Offer Management Issues

These processes are primarily email driven. Airlines depend heavily on email responses and calls, leading to inconsistencies in data tracking and potential miscommunications. It is time-consuming for both the airline group booking team and group passengers and it also leads to many human errors. Sometimes it may end up with frustrations that customers reflect from delayed processes.

Since there is no access to real-time data airline executives cannot make guaranteed decisions from their reports. Some of the limitations are,

  1. Less visibility on group passengers’ history and preferences
  2. Restricted ability to provide a shopping experience for different travel products
  3. Inability to offer personalized products or sell new travel products
  4. Difficulty in applying complex group policies

The manual nature of these operations means that the airline team’s primary goal is to sell group booking seats. Selling personalized travel ancillaries becomes their secondary priority and proves to be a challenging task. This is a serious missed revenue opportunity for airlines to let it slip away. If they have to do it, they need to compile it from multiple sources and complex distribution systems to understand customer behavior, which consumes a lot of time and has constraints.

How GroupRM Revolutionizes Offer Management

Booking Engine

This is a single integrated platform where the airline team will be provided with a self-sufficient web portal to upload, create and manage group booking requests. It will also provide analytics to strategize and offer personalized travel products. Airlines will benefit from it since it seamlessly integrates revenue management and other distribution platforms to get real-time data. 

Hyper-Personalization

Group revenue managers and group sales desks can manage and offer hyper-personalized products to the targeted customers. The offers can be easily pushed out to both air and non-air contents. It is a win-win for both serving a wide variety of customer needs. 

Intelligent Pricing

All the data is synchronized and used for future purposes where the airline teams no longer have to go back and forth on the group quote. GroupRM will automatically generate group quotes using the available data and real-time evaluation. It doesn’t only create a group quote but dives within to even create a bundled offer that’s perfect for travel ancillaries. 

Compared to the legacy type, this automated solution will help provide higher margin content that helps reach airline revenue goals. With GroupRM, airline executives will now be able to do the following 4 tasks effectively. 

Identify customer – Customized portal to segregate different user categories and get the reportsPresent – Analyze the customer’s behaviors and preferences and create the right product.
Shop – Target personalized offerings based on current inventory, historical performance, and future forecastPricing – Use historical behavior and the current trend to forecast group materialization

Addressing Current Group Booking – Order Management Issues

It is primarily based on the reservation system. The entire ticketing process, from group requests to confirmation, will be tedious and time-consuming for airline executives. The order processing is likely to be slow, and group passengers will face the following constraints:

  1. Communication is limited to email and phone for bookings
  2. Limited awareness of new travel products 
  3. Extended waiting and processing times for group bookings 

How GroupRM Revolutionizes Order Management

GroupRM provides several features that allow airlines to streamline group bookings with real-time information, quote generation, booking confirmation, payment processing, and reporting. This strengthens the airline’s ability to effectively manage orders. 

Business Intelligence

GroupRM utilizes an advanced set of data analytics that give a deep understanding of customer behavior, market trends, and historical booking data. This gives airlines a deeper understanding of their target audience and makes informed decisions.

Customer Segmentation

With GroupRM’s business intelligence tools, airlines can categorize factors such as travel preferences, demographics, loyalty status, and purchasing patterns. This segmentation enables airlines to tailor their offers and promotions to specific customer segments, enhancing personalization and customer satisfaction.

Comprehensive automation

This is one of the cores of GroupRM’s capabilities. It gives a complete automation package for online order fulfillment, handling payments, post-booking modifications, and ticketing that gives 10x process fulfillment.

Smart shopping

This is a user-first interface where the customer will be provided with an intuitive web portal to prioritize the shopping experience for their travel products. The upside for airlines is the ability to understand customer behavior and upsell travel products. 

About GroupRM

GroupRM has proven to be a game-changer for over 25 airlines, providing airline revenue managers, group sales desks, and administrators with seamless tracking and oversight of all group booking operations. The results were proven to get up to 28% revenue gain from full-service and low-cost carriers yielding remarkable outcomes. Within weeks of implementation, the solution will itself recover its investment by delighting the group passengers worldwide.

Schedule a demo or contact us now to take the first step towards transforming your airline’s group booking success with GroupRM.

How Can Airlines Eliminate 90 Of Group Booking Revenue Fraud With An Automated Solution

How Can Airlines Eliminate 90% Of Group Booking Revenue Fraud With An Automated Solution?

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Airlines worldwide have faced numerous data breaches, compromises, and loopholes resulting from outdated management systems and technical issues.

According to IATA, airline fraud costs approximately $858 million per year. Security threats come in various forms, including employee fraud, phishing schemes, fake customer accounts, fraudulent travel agencies, and triangulation schemes. 

Ticket booking fraud directly impacts revenue and exposes vulnerabilities. Fraudulent activities in group bookings can cost airlines millions of dollars, which becomes unsustainable over time.

Let’s see the common types of revenue fraud in group bookings

1. Employee Fraud

Airline employees who know the loopholes of the system will exploit the bookings for their personal benefits. The employees may book group tickets for their friends or family members at the expense of the airlines leaving no trace. 

2. Fake Travel Agencies

When a traveler requests a group quote, the unregistered travel agencies may book/cancel the flights, release fabricated stories, and have fake credit cards/ bank accounts. They impersonate the original and tie up with different travel agencies fetching their user accounts leading to personal information misuse.

3. Dark Web

This type of fraud is non-traceable and airlines will usually have no idea how attackers gained access to this information. With both ad hoc and group bookings done online, data leaks and misuse are susceptible to fraud and attacks. Airlines will mostly be in the dark on how long and what types of information they got access to.

4. Stolen Loyalty Miles

Fraudsters steal unused loyalty points/miles from business travelers or affluent individuals and utilize them for their own benefit. Group bookings, which involve higher costs and consequently higher earned loyalty miles, result in substantial revenue loss for airlines.

Recommended steps to be taken by airlines to secure their revenue for group bookings

1. Integrating a booking system

A single-platform integrated booking system is so much easier as every group booking activity can be tracked and monitored. It is an end-to-end centralized system where group bookings are handled from start to end. An airline revenue management system also reports and detects any suspicious activities. Moreover, the airline staff has complete authorization control to stop or process any steps. 

2. Implementing group policies

Group policies act as an extra layer of protection against any unfavorable activities to the airlines. Manual tracking of group policies is extremely difficult and vulnerable to many data points. A group policy engine will allow you to configure diverse group policies such as regional, request types, air routes, seasonal policies, profile types, etc., resulting in 100% compliance. 

3. Multi-level authentication

All the vulnerable points of the airline can be added to a multi-layer authentication or 2-step verification at certain points to prevent unauthorized usage. The airline can maintain the session limitation to terminate inactive sessions when not in use. The airline staff can fortify their security measures and block all the compromised emails while they can launch a full-scale investigation to ensure the safety of passengers and customers. 

It is easier with the airline revenue management system to initiate remedial measures. 

These three steps have the potential to prevent 90% of revenue fraud in airline group bookings, assuming a robust system is in place. 

Conclusion

News of revenue fraud and system vulnerabilities spreads rapidly. Our airline revenue management solution, GroupRM, has been developed by travel tech experts at Infiniti Software Solutions, who have taken various security scenarios into account, including fake payment information, fraudulent travel agencies, scams, loyalty fraud, and safeguarding against 90% of revenue frauds.

Talk to our experts to know how GroupRM will protect the system – Schedule a demo.

6 Key Benefits Of Automating Series Bookings For Airlines

6 Key Benefits Of Automating Series Bookings For Airlines

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Many airlines handle series bookings manually despite global digitization. When a customer wants to book the same flight for multiple days, further steps are via emails, spreadsheets, and calls to make the necessary bookings. This creates a lot of challenges in managing and handling large volumes of paperwork. Many internal teams – revenue management and group sales desk are spending hours of work cross-checking the data, applying the best pricing methods, negotiating, and confirming the final series quote. 

It typically takes 2 to 5 business days. Airlines will miss opportunities if the customers already got a quote from competitors that respond on time. Fortunately, there are automated solutions that can streamline the process and automatically process data. Airlines can significantly increase their processing time and reduce the turnaround time eliminating the challenges of the series bookings.

What challenges do airlines face when handling series bookings manually?

The volume of group booking requests is more than the department can handle manually. Adding fuel to the fire, airlines have to follow a turnaround time to give the best quote that fits the revenue goals.

Some of the issues are

  • Takes 2 to 5 working days to give a quote
  • Complexity in tracking customer history and behavior
  • Slower process of collecting passenger names prone to errors
  • Time-consuming process of updating passenger information and mismatches in data
  • Identifying duplicate bookings

Automating these mundane tasks can potentially lead to increased revenue while also reducing the overwhelming tasks on busy days. 

6 Key Benefits Airline Gets By Automating Series Bookings

1. Streamlined Booking Process

An automation solution will allow the airlines to handle and manage series booking inventory with optimized features that save time and revenue. Series booking requests are stored in a centralized solution making it faster and easier. There are no delays and human errors resulting in a smoother end-to-end flow.

2. 100% Policy Compliance

Airlines can configure the series booking policies that best align with the airline’s revenue goals. This includes policies such as regional or country-wise policies, cancellation policies, customer account types, fare quote setup, group limits, group passenger policies, and backed up with multi-level policies.

3. Smart Pricing Strategy

A series request is processed for 2 to 5 working days through a manual process, while an automated solution can give an instant quotation. With real-time data, the pricing strategy can be intelligently configured such as displacement cost-based pricing, special group fare-based pricing, competitor fare-based pricing resulting in the best pricing. This gives the best booking experience without delays or revenue loss.

4. Faster Negotiation

Airlines using an automated solution can approve, reject, send updated pricing, and partially approve a quote. With real-time data pulled from API, the team can cross-check the customer buying behavior and may even override a fare. It allows the group desk analysts, revenue managers, and passengers to negotiate within the system in just a few minutes resulting in a simpler, faster, and transparent process.

5. Reduced Turnaround Time

The manual process of managing and handling series requests has several layers of analysis such as buying behavior of the passengers, travel preferences, history, profile category, etc. With a smart solution, every 1 to 2-hour-long step can be done within minutes. The real-time data will allow the team to make informed decisions quickly and quote better pricing instantly. 

6. Reliable Insights

The AI-Intelligent dashboard allows the airlines to foresee a bigger picture on how to strategize and make decisions. The group desk and revenue managers can analyze the history and behavior of group requests, along with monthly, quarterly, and yearly reports to decide what changes they have to make to enhance the revenue. 

Conclusion

GroupRM is a reliable solution to automate and handle series bookings as it supports the airlines with real-time analytics. GroupRM can make the process 10x faster and easier, making it convenient and efficient for both airlines and group passengers.

Step into this new process of your series booking system and strategically upsurge your revenue. Contact our team to understand more about series booking – https://www.grouprm.net/contact/.

How Agency Wallets Can Help Airlines Handle Payments Flexibly

How Agency Wallets Can Help Airlines Handle Payments Flexibly?

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Agency wallets are a gateway to many untouched revenue opportunities for airlines. Airlines are returning to profitability in 2023, but the growth percentage is steep. According to travel experts, this market gap can be fixed by optimizing the revenue opportunities, especially with their tied-up travel agencies.

Why?

Travel agencies contribute almost 40% of the overall profit from travel agencies and 60% of the revenue from leisure and corporate travelers. Travel agencies serving different faces, cultures, and people, revenue opportunities, and payment preferences are expanded. With the world moving towards a decentralized payment system, trying to bundle it with centralized payments will result in missed revenue opportunities, especially with airlines.

An agency wallet is a flexible virtual payment option that stores and handles multi-currency payments worldwide.

What challenges are faced by travel agencies without an agency wallet?

  • They cannot initiate a single payment for ad hoc and group bookings which takes a lot of manual effort and time from the revenue team
  • Ability to handle and offer different types of customer needs namely, group travelers, corporate/business travelers, and leisure travelers
  • Providing payment flexibility in dealing with holiday management, booking prepayments, and payment installments
  • Determining the ways to expand the revenue opportunities for each customer

What challenges are faced by airlines without an agency wallet?

  • Disconnected payment environment, user journeys, and revenue systems leading to revenue loss and leakages
  • No internal flexibility to strategize and streamline the payment system for travel agencies, corporate managers, and general customers
  • Finding ways to fully utilize the back-office operations
  • Less progression, innovation, and providing various payment options

What are the benefits travel agencies will get when they use agency wallets?

Travel agencies will be most benefited from agency wallets due to the nature of their business as they are the main source of revenue for the airlines through group bookings, tourism, corporate travels, and leisure travels.

Let’s see the top 5 benefits that travel agencies get to experience when they use agency wallets,

● Multiple payments at the same time

Travel agencies cannot pay for their ad hoc and group bookings at the same time. In legacy systems, everything is handled via email, calls, and messaging with continuous follow-ups. Agency wallets have the flexible functionality to initiate many consecutive payments.

● Smooth payment modes

Wallets offer instant payments, refunds, cancellation options, coupon codes, and dynamic travel payments. Unlike bank operations which may take 3-7 business days to handle payments, agency wallets have no delays and can offer instant refunds wherever necessary.

● Integrations with multiple booking engines

Airlines will have the flexibility to connect with multiple booking engines without any hindrance in reconciling and payment issues. This will contribute a lot to the airline’s growth due to the extended revenue opportunities with multiple booking engines.

● Easier calculations for the accounting team

There is complete transparency in handling business payments from public travelers to travel agencies to corporate travelers. All the department managers can monitor and evaluate which product or service is the most profitable to the airline and how to leverage it.

● Great customer experience

Seamless payment options is a great advantage any industry can provide for its customers. Travel agencies can operate better with agency wallets featured with many new-age payment modes making them loyal and convenient to choose your airlines.

How can airlines serve better with an agency wallet?

● Negotiate better deals with travel agencies

 Agency wallets make travel agencies bring consistent business opportunities. Airlines could negotiate better deals with travel agencies by offering commissions or booking deals and payments done through agency wallets.

● Serve beyond satisfactory customer service

Travel agencies have a multitude of internal processes to deliver the best experiences to their travelers. Agency wallets help them reduce the time spent to initiate, and manage the payments allowing the travel agencies to get exceptional customer service.

● Straightened out internal processes

There might be some disconnect with the travelers as wallets are already available in a lot of other industries. A wallet can straighten the payment process from external sources to internal sources. Airlines can use agency wallets to properly strategize and straighten the internal process.

● Stakeholder, airline system and agreements alignment

Internal agreements or business flow might not have official documentation on agency wallets. Most airlines wouldn’t consider adding wallets as a part of their agreement, marketing, or growth plan. But that could change if wallets are properly utilized.

Conclusion

Payment innovation is a smart step to increase the bottom line of airline operations. We provide an agency wallet as a separate enhancer tool that serves as a one-point payment solution secured with trustworthy and safe policies benefiting the travel agencies who go with group bookings.

GroupRM provides a 360° group booking revenue management system assuring 23% of revenue growth from group booking.