FAQs

Yes. The airline can use a group booking solution to automatically identify the group type and put in place customized policies based on departure time, region, group size, relationship with your airline, etc., including how long they can take to pay, the advance payment required, the maximum possible discount, and cancellation options.

Yes, the group booking software supports post-booking modifications. Passengers can make changes with a few clicks, such as upsizing, downsizing, itinerary changing, date changing, etc. Undoubtedly, the airline staff can save a lot of time by not manually making these changes for the passengers, and the customers also get quick service.

Nowadays, travel agents must depend on spreadsheets or calls to your sales desk or call center to make series reservations. You can automate the entire process with a series booking interface in the group booking solution, GroupRM. Instead of the travel agent making multiple group bookings manually, they can use the series booking interface to enter their

You can provide a self-booking portal for each of your travel manager/ corporate customers so they can access special fares based on your relationship with them. Using the tool, they can even raise & view requests, make & update payments, manage bookings, and see comprehensive reports. They’ll be delighted with the experience and book more

There are many great benefits to providing your travel agents with a way to book group tickets through self-service. Using the platform, they can view their request status, negotiate fares, make payments, modify/ cancel bookings, update passenger name lists, etc. Giving your travel agents this level of convenience can significantly augment their booking experience and

This is where the negotiation feature of the revenue management solution will come in handy. Your revenue managers and group desk analysts will have the option to negotiate with the customer via an online interface in a process that is easy, quick, and transparent.

You have two options. You can automatically provide an instant group quote based on pre-set policy, competitor fare, load factor, etc. Or you can prepare a customized quote with markups and send it to the customer. Either way, the customer can use the web portal to negotiate the fares with you and come up with

Airlines can bring down their group booking turnaround time to a few minutes. With automation, customers can get instant quotes based on pre-set criteria. Also, you can reduce turnaround time by cutting down on the negotiation process with personalized offers that consider customers’ budgets, ancillary needs, past buying habits, etc. Another great way to shorten

A great way to improve customer experience is to enable self-service for group booking customers. Instead of collecting booking requests via Google forms or calls, you can provide customers with a web portal for requesting group bookings. Crucially, the customers can purchase ancillaries and make modifications or cancellations on their own through the web portal,

Airlines can use a group booking solution, like GroupRM, to set up customized policies that provide discounted fares for special customers, like travel agents and corporates. You can even set up custom policies to offer group fares based on factors, including days to departure, load factor, origin, destination, group size, etc.